Sonship.solar is an entity of Sonship Solar Solutions, LLC. This Privacy Policy ("Privacy Policy" or "Policy") describes how Sonship.solar collects, uses, and discloses personal information when you access or use our websites or otherwise communicate with us via phone or in-person with one of our staff members. 

Form Submission

By submitting this form, you authorize Sonship Solar Solutions LLC to contact you via email, phone or text messages with offers & other information, possibly using automated technology, to the contact information you provided. Message/data rates apply. You may unsubscribe at any time. Please reply "STOP". Text "HELP" for help. Message frequency may vary. Message/data rates may apply. Submission of this form does not authorize the purchase of goods, services, or products. See the Privacy Policy on the webpage.

Types of Information We Collect 

Identifiers

Example of Information Collection

• Basic identifying information such as name, email address, physical address, and phone number

Purpose for Collection

• Providing account related functionalities
• To fulfill your request for the provision of services, to provide updates on service(s) purchased, and communicate about upcoming and future appointments
• To receive and act upon your feedback or issues
• To share information about our products and services
• To operate contests and sweepstakes
• To fulfill our promotions
• To conduct surveys or contests and to understand your opinions on our products and services
• To serve targeted advertisements

Internet or other Network Activity Information

Example of Information Collection

• If you receive email from us, we use certain tools to capture data related to when you open our message and click on any links or banners it contains. 
• Mobile device information such as unique identifying information that is sent from your device when visiting our website..
• We use cookies, web beacons, clear GIF, pixels, and internet tags to monitor how you interact with our website. This may include which links you click on or identifying information about your device or browser
• With web logs we may collect your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for your visit.
• Information about your interactions with our online services and advertisements, including browsing activities and data that reflects the content you have accessed, clicked on, or viewed, use of our accessibility features, and information about the websites visited immediately before or after interacting with our online platform. 

Purpose for Collection

• To understand how you interact with our communications or campaigns
• To identify unique visitors, and to understand how users interact with their mobile devices
• To operate our website efficiently and understand how you interact with our websites to better improve it 
• To serve targeted advertisements

Use And Processing Of Your Information

In addition to the specific situations discussed elsewhere in this policy, we use information for the following situations:

• To, maintain, evaluate, and improve our websites.
• To conduct research and analytics related to our website and services, including combining any or all of the information that we collect or obtain.
• To respond to inquiries related to quotes, jobs, or other requests.
• To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
• For internal administrative purposes, as well as to manage our relationships.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. As a result, our collecting and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sources of Information

We collect your personal information in the following ways, pursuant to applicable law:

• Directly From You, when you use or engage with our website, contact us, respond to a survey, post on one of our social media pages or Google profile, sign up to receive emails, text messages, and/or postal mailings. For example, we collect and record information and content you provide to us over the phone, email, or in-person or when you communicate with us using any other service or communication method.
• Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit our website, open or click on emails we send you, or interact with our advertisements. We or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the "Cookies and Similar Tracking Technologies" section below.
• Through in-person interactions and other offline technologies. In some cases, we record customer service calls for quality assurance..
• From Our Third Party Partners, including from third parties that we have partnered with to provide you the products and services that you have requested from us.

Disclosures of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

• Acquisitions. If another company acquires our company, business, or our assets, we will also disclose your information to that company, including at the negotiation stage.
• Other Disclosures with Your Consent. We may ask if you would like us to disclose your information with other unaffiliated third parties who are not described elsewhere in this policy.
• Compliance with Law or Other Legal Process. We may disclose your information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or the provision of services by a third party intermediary.
• Public Forums. You may have the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
• Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide will be shared with us and with them in order to carry out the promotion. A third-party partner’s use of your information is not governed by this privacy policy.
• Service Providers and Contractors. We may disclose your information to service providers and contractors for processing for a specific business purpose on our behalf. Among other things service providers and contractors may help us to administer or host our website, assist in daily business operations, provide professional services, distribute communications, manage promotions, provide data analytics and logistics, operate advertising and marketing campaigns, conduct surveys, provide technical support, process payments, host or store data, and assist in the fulfillment of service orders.
• Social Media Platforms and Advertising Networks. If you interact with us on social media or use features such as plugins, widgets, or and other tools made available by social media platforms or networks (including Instagram, Facebook, X (formerly known as Twitter), Google, YouTube, and TikTok) in connection with our website, the relevant platform/entity may collect or have access to your personal information. This information is disclosed for analytics and targeted advertising purposes. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

Your Privacy Choices

You can make the following choices regarding your personal information:

• Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send communications about your appointments or upcoming scheduled services, newsletters, surveys, offers, and other promotional materials to you.. You can choose to stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. We will remove your name from our mailing lists after receiving your request within the timeframe permitted by law; however, you may still receive mailings that had been initiated prior to your name being removed. If you decide not to receive promotional emails, we may still send you transactional communications such as messages related to your service fulfillment, product ratings, or other service-related communications.
• Promotional Mailings. If at any time you do not want to receive offers and/or promotional mailings from us you can remove yourself from our mailing lists by emailing us at [email protected]. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
• Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying "STOP."

How Long Do We Keep Your Personal Information

We retain information about you and your relationship with us for as long as is needed to fulfill our legitimate business purposes outlined in this Policy. The specific periods for which we keep information about you vary depending on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention period prescribed by applicable laws, recommended by industry standards, and stated in contracts and other legal obligations.

Cookies and Similar Tracking Technologies

We and our third party partners (such as advertising and analytics providers) use cookies, web beacons, clear GIF, pixels, internet tags, and other similar tracking technologies (collectively, "tracking technologies") to gather information when you interact with our website and email communications. Some tracking technologies help us maintain the security of our website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties to use tracking technologies on our website for analytics and advertising, including to help manage and display advertisements or to tailor advertisements to your interests. The third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites.

To the extent these tracking technologies are deemed to be a "sale"/"sharing" under applicable law, you can opt-out of these tracking technologies by following the instructions in the "Your Privacy Rights" section above. Please note, some features of our websites may not be available to you as a result. 

If you arrive at our website by "clicking through" from another website, certain information about you that you provided to that other website, such as the terms you were searching on that led you to our websites, may be transmitted to us and we may use it. You should review the privacy policy of any website from which you reached our websites to determine what information that website collects and for what purpose(s) the website operators use that information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other personal information.

We also use third-party web analytics tools to enhance user experience by optimizing the efficiency and quality of the services we provide on our website. These analytics tools use cookies and similar technologies to collect and analyze information related to user behavioral metrics on the website such as user inputs, mouse movements, clicks, scrolling, access times, duration of visit, pages viewed, IP address (including approximate location), operating system and page reloading. These tools provide us with insight into what works and what doesn’t work for users of the services. For example, they allow us to identify and fix technical errors such as broken links that impair the functionality of the services. These analytics tools help us to reconstruct the user experience and make improvements. By continuing to use our website, you consent to the collection and use of your information in this manner.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at [email protected].. We will attempt to respond to your requests and to provide you with additional privacy-related information.